You may recall from an earlier post, somewhere between Florida and Bermuda, the slides on our new mainsail started to pop out of their track. This was very disconcerting at the time because it meant that we would not have our sail available to use for our transatlantic crossing, and this was a huge disappointment because we just had it newly made by Mack Sails.
We contacted Travis at Mack Sails and told him what had happened and he was duly concerned. He recommended installing the Tides Marine External Track and Slide System to correct the problem and to upgrade the sail track. We agreed and he shipped the equipment to us. We received it yesterday and we installed it today. It took a while to get but the wait will be worth it. It not only promises to be a much more robust system, but it will be much easier to raise and lower the main owing to the design of the equipment and the material used. And the beauty of the system is that it was installed from the deck with the mast up into the existing track, and I did not have to go up in the bosun's chair. If you are considering an upgrade, have a look here.
But as good as the system is, I have to give full praise to Mack Sails. Rarely, have I ever been so utterly delighted with a vendor as I am with them. From the beginning, they promised delivery of the sails (main and storm jib) and a newly refurbished boom within 6 weeks and they delivered it all on time. They also brought the equipment to the boat, installed the boom and the new mainsail and took the old boom away. And the price was very fair. Had it ended there I would have been happy enough, but when they worked to help us fix our problem the way they did, they earned a 5-star rating from me. There was no squabbling, no hassle, and they did what they said they would do – period.
Thank you Travis and Mack Sails.
Brankohere.
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